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The general conditions of sale apply to any person visiting the Pharmacy Isabelle Lagarde website or wishing to make a purchase of a product presented on this site. By browsing this site or by ordering any of the products offered, the customer agrees to be bound by these terms and conditions which apply to any offer, convenience and agreement between the customer and the company Isabelle Lagarde Pharmacie as well as any operation necessary for their execution. These conditions are available to everyone on the Pharmacy Isabelle Lagarde website. The company reserves the right to modify at any time these terms and conditions provided that these changes appear on its website.


The prices shown on the product sheets do not include shipping costs.

All Isabelle Lagarde Pharmacy prices are final, expressed in euros and all taxes included.

Pharmacy Isabelle Lagarde reserves the right to change the price of the products at any time, but the products will be billed based on the rates in effect at the time of taking orders into account.

If your company is subject to VAT in a country of the European Community, please send us your valid VAT number. Otherwise, we would be obliged to apply French VAT, at the rate applicable in France.


Your order is validated upon receipt of your payment.

Any order validation implies the acceptance of the general conditions of sale. Orders are placed over the internet.

In the case of promotional items, it is valid only within the limits of available stocks. Pharmacy Isabelle Lagarde reserves the right to cancel your order in case of breakage or difficulty of replenishment.

Every online order of medication is controlled by a pharmacist. In view of the information provided in the questionnaire provided for this purpose, the pharmacist will validate or cancel your order. The pharmacist may also contact you for additional information to validate or refuse your order.

Specificities related to the Pierre Fabre laboratory:

Pierre Fabre Laboratories prohibits the sale of more than 6 identical products per day, per order and / or per person. We are required to inform Laboratoires Pierre Fabre of any delivery request that exceeds this number.

The sale of all ranges of the Pierre Fabre Laboratory is limited to the European Economic Area.
Any sale made outside this economic area will be immediately refunded.

European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.


The invoice is issued on the date of taking charge of the order. The issuance of the invoice is calculated excluding tax of the tax in force.

For companies and unless expressly requested, the invoices will not be included in the packages but directly sent to the supplier accounting department.


Payment means cash without discount and for delivery in mainland France or abroad.


The receipt of a first order accompanied by its payment immediately allows the opening of an account at Isabelle Lagarde Pharmacy.


6-1 Shipping time

The shipping times are as follows:
products available in stock 24 hours after receipt of payment
homeopathic and orthopedic products: 72 hours
The shipping time begins to run from the validation of your order and payment by credit card. The shipping deadlines appearing on the sheet of each article are deadlines generally observed and are provided for information purposes, the responsibility of Pharmacy Isabelle Lagarde could not be committed in case of delay of delivery. These delays can not in any case give rise to a claim for damages or any compensation whatsoever.

No sending against refund will be accepted, whatever the reason.

The status of the customer's order is available directly from the customer's account. You will be informed by email of the theoretical deadline of receipt of products. Without cancellation on your part, your order will be delivered with this new deadline.

Shipping times are calculated in working days. To these are added delivery times according to the place and the delivery method.

Pharmacy Isabelle Lagarde chose La Poste for the delivery of your parcels not exceeding 10kg, Colissimo followed for a delivery within 48 hours for Metropolitan France and Corsica, Colissimo Suivi and Delivengo Suivi for European and overseas shipments.

In case of delay of delivery, 7 days minimum after the departure of our company, you will have to inform it to the following email address: with the order number and the tracking number of the package so that our services request an investigation at La Poste. An investigation at La Poste may take up to 90 days from the date of the start of the investigation. If during this period the product is found, it will be rerouted immediately to your home (majority of cases). If, on the other hand, the product is not found after 90 days of investigation, La Poste considers the product as lost. Pharmacy Isabelle Lagarde will offer either the refund of the product or a new delivery of the ordered product.

Pharmacy Isabelle Lagarde declines any responsibility as for the lengthening of the delivery deadlines because of the carrier, in particular in case of loss of the product or strike, because of this no refund or compensation can be paid.

6-2 Reception

The customer is required to check the condition of his goods upon delivery.

For any parcel received damaged, Pharmacy Isabelle Lagarde asks you to refuse the package as a precaution (theft, loss, breakage). If the integrity of the package does not seem to you in conformity (reconditioned, repaired), Pharmacy Isabelle Lagarde asks you to refuse the package.

This control must relate to the quantities and condition of the goods. Reservations made at the time of delivery must be explicit. In case of complaint, the customer is required to inform us of any anomaly within 7 days from the date of receipt of the order. This request will be formulated using the contact document on the Isabelle Lagarde Pharmacy website.

The provisions relating to the Consumer Code with regard to the right of withdrawal: "for any distance selling, the buyer of a product has a period of 14 days from the delivery of his order to make return of this product to the seller for exchange or refund, without penalties with the exception of the cost of return.

The return of goods is at the expense and risk of the buyer. (It is therefore advisable to declare the market value and take out insurance covering these risks).

In case of loss or damage to the package, no compensation will be paid to the customer by Pharmacy Isabelle Lagarde. In case of improper return, Pharmacy Isabelle Lagarde reserves the right to refuse any subsequent order.


The reimbursement of the product, in the hypothesis referred to in Article 6, shall be made within a period of not more than 15 days after the receipt and control of the products by us. The refund will be made at the choice of Pharmacy Isabelle Lagarde by credit on your bank account. No return against refund will be accepted, whatever the reason.

The reimbursement of shipping costs can not take place, they have been "consumed" in order to route the package.


According to the code of consumption, the right of withdrawal does not apply to the following purchases:

The property deteriorate or perishable quickly
The good that the customer has opened eg uncapped products, or whose seal has been removed and this for reasons of hygiene and health protection.
As medicines are health products that can deteriorate, the right of withdrawal can not be exercised because the security requirements of the supply chain require their strict respect.
The customer has the right to notify Pharmacy Isabelle Lagarde that he renounces his purchase without giving any reason, within a period of 7 working days from the day after the day of their delivery. The costs of sending and return will be at his expense. Only the price of the product purchased will be refunded.

The product must be returned by the customer in its original packaging, unopened and not soiled or damaged within 7 working days from the day after the day of their delivery to the following address:

Pharmacie Isabelle Lagarde
37 avenue du faubourg Saint-Croix


Products opened, damaged or soiled by the customer will never be refunded or exchanged especially products in contact with the skin and drugs. After the statutory withdrawal period, Pharmacy Isabelle Lagarde reserves the right to accept or not a request for exchange or refund presented by the customer. Indeed, if the product that was purchased is not reached by a hidden defect, the seller is not obliged to take it back. He may rely on the binding force of the contract of sale to consider the sale as firm and final and to put an end of default to any request for repayment of the customer. The customer who made a mistake or made a mistake, has no right to obtain the refund by taking back the product.


The guarantee is limited to the refurbishment or the standard exchange of the goods affected by a defect or a lack of conformity as defined in the Civil Code (articles 1641 to 1649) and other part by articles L 211-4, L 211-5, L 211-12 of the Code de la Consommation.


The products comply with the French legislation in force. The responsibility of Pharmacy Isabelle Lagarde can not be held liable for failure to comply with the legislation of the country where the products are delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products you plan to order. Pharmacy Isabelle Lagarde can not be held responsible for damages of any kind resulting from improper use of the products marketed.

Pharmacy Isabelle Lagarde can not be held responsible for modifications made on the products by the manufacturer.

The photographs of the products are not contractual, they are provided for illustrative purposes.

Dosage, contraindications are indicative. Only the leaflets supplied with or on the product by the manufacturer must be taken into consideration by the customer. If in doubt, or if you want more information, do not hesitate to contact customer service online.

In case of hypertext link pointing to other sites from Pharmacy isabelle Lagarde, it can not be responsible for the content of the information provided on these sites after activation of these links.

In case of manifest error between the characteristics of the product and its representation and / or the conditions of the sale, the responsibility of Pharmacy Isabelle Lagarde can not be committed.

In case of professional purchases, Pharmacy Isabelle Lagarde incurs no liability for any indirect damage including operating loss, loss of profit, loss of opportunity, damages or costs.


This virtual pharmacy is equipped with a computer system designed to ensure its management and the delivery of parapharmacy and drug products (billing, third-party payment, reimbursement monitoring, maintenance of the prescription), this in the strict respect of professional secrecy to which pharmacists are subject.

Except justified opposition on your part, certain information concerning you collected on the basis of information that you have given online, the order that has been issued to you, your social insurance card, and, if applicable, your complementary health insurance card (mutual insurance or insurance) will therefore be the subject of a computer registration. (This data processing has been declared to the CNIL).

The use is exclusively reserved, within the limits of their attributions, to your pharmacist, your social security fund, your complementary insurance organization.

This data may be processed anonymously for professional statistical purposes.

In accordance with the Data Protection Act (Law No. 78-17 of 06/01/1978 amended relating to data, files and freedoms), you can obtain communication with Mrs. Lagarde, Pharmacy Isabelle Lagarde, 37 avenue du Faubourg Sainte-Croix, 09240 La Bastide de Sérou) information about you and if so, ask for a change. You can also, for legitimate reasons, oppose the processing of data concerning you. Pharmacy Isabelle Lagarde undertakes not to communicate to third parties information that you communicate to him. They are only used to process your order, to personalize the communication and the offer-product reserved to the customer of Pharmacy Isabelle Lagarde. This offer is reserved for customers of Pharmacy Isabelle Lagarde and can be realized by the newsletters of the site to which you subscribed as well as within the framework of the personalization of the site according to your centers of interests. However, when you visit the Isabelle Lagarde Pharmacy website from certain Isabelle Lagarde pharmacy partner sites and identified as such, or if you go from Isabelle Lagarde Pharmacy to partner sites and identified as such, the data concerning you are likely to be exceptionally communicated to them. To know the information about you that they were able to store, we invite you to address the partner site of which you come or where you go. Our site is particularly attentive to the needs of our customers. This is among other things why we use cookies. The cookie is intended to signal your passage on our site. Cookies are therefore used by Pharmacy Isabelle Lagarde only to improve the personalized service that is intended for you.


All the elements reproduced on the website of Isabelle Lagarde Pharmacy are protected by the right of the intellectual property and the right of copyright for the whole world for the benefit of Pharmacy Isabelle Lagarde or the authors or having cause. Any total or partial reproduction of the Isabelle Lagarde pharmacy site is strictly prohibited. All texts, comments, books, illustrations and images of Isabelle Lagarde pharmacy partners present on the site remain their full property. The user agrees not to copy, reproduce, distribute, sell, publish or exploit in any format (electronic, digital, paper, ...) and in any way whatsoever any element of the Pharmacy website. For more information, please refer to their general conditions of sale and use, available on their websites. In case of fraudulent use of these 'partner' contents, the responsibility of Pharmacy Isabelle Lagarde can not be engaged.


This contract is subject to French law. The language of this contract is French. In the event of a dispute concerning the application of the general terms and conditions of sale, jurisdiction is conferred on the FOIX Commercial Court, with the exception of disputes with consumers and professionals who are not traders.