Find below the summary of the shipping conditions :
Euro-Pharmas.com is the approuved Pharmacy Isabelle Lagarde's website, located at :
37 avenue du faubourg Sainte Croix
La Bastide de Serou - FRANCE
Our website is approved by the French authorities : ARS and Ordre National des Pharmaciens : to have more informations click here.
After payment, Euro-pharmas.com will ship your order within 24 hours.
Euro-pharmas offers you delivery in France and Europe from 49€ of purchase and from 59€ for the rest of the world.
We deliver to the following destinations: France, European Union, Switzerland, United Kingdom, United States, Canada and Australia.
We have selected serious carriers ensuring delivery by the national post of each country. Example :
France = La Poste
USA = USPS
UK = Royal Mail
Netherlands = PostNL
| Destination | Delivery delay * | Carrier | Price from | Insurance |
| France | 24h | Chronopost | 21,95€ | yes |
| 48h | Colissimo (≤30kg) | 4,90€ | yes | |
| European Union UK Switzerland |
3-5 days | Colissimo (≤30 kg) | European Union and Switzerland : 12.95€ UK : 16.90€ |
yes |
| 4-7 days | Delivengo (≤2kg) | European Union and UK : 7.89€ Switzerland : 8.49€ |
no | |
| United-States Canada Australia |
USA and Canada :5-7 days Australia : 15 days |
Colissimo (≤30 kg) | Canada and Australia : 27.90€ USA : 29.95€ |
yes |
| USA and Canada :10-15 days Australia : 20 days |
Delivengo (≤2kg) | 8.95€ | no |
* It is possible that during periods of large orders (end of year holidays ...) deliveries take longer than indicated. This delay is indicated thanks to our closed collaboration with our carriers, but it can differs if the package is keept longer by the customs borders.
Orders process:
- Orders are shipped within 24 hours (excluding Saturdays, Sundays and public holidays).
- We carefully prepare orders. Merchandise is protected and packed into well sized boxes.
- Given shipping costs depends of the order global weight.
- Before sending all orders, we proceed to the custom declaration without extra cost.
Delay, loss or theft of packages:
Delay:
Note that depending on the time of year (holiday season for example), the delivery of packages may take longer than expected. This is mainly due to the volume of parcels that have to be handled by the delivery platforms and customs at the borders.
In the event of a delay in delivery, at least 20 days after the parcel has been shipped, contact us : contact@euro-pharmas.com with the order number, so that our services can request an investigation from the carrier.
An investigation can take up to 90 days from the date the investigation begins.
If during this period the product is found, it will be sent to your delivery address (most cases).
Loss or theft of packages:
- with Delivengo: no loss insurance, thef or broken goods. In the event of loss, theft or breakage of your package, the Isabelle Lagarde Pharmacy will not be held responsible. Our company will not refund any merchandise, or refund shipping costs. In this case, we advise you to choose Colissimo.
- for shipments by Colissimo: in the event of a delivery delay beyond the times indicated, we ask you to contact us so that we can make a request for an investigation with La Poste. An investigation can take up to 90 days.
At the end of the 90-day investigation period, if La Poste cannot find the product or the package ID, they consider it to be lost. The Isabelle Lagarde Pharmacy will activate the insurance taken out automatically upon sending.
The Isabelle Lagarde pharmacy will reimburse you for the product. Though in all cases, we will not be able to reimburse the shipping costs, these having been paid to the carrier for the delivery of the shipment.