Find below the summary of the shipping conditions :
Euro-Pharmas.com is an online parapharmacy and herbalist located at :
37 avenue du faubourg Sainte Croix
La Bastide de Serou - FRANCE
We deliver to the following destinations: France, European Union, Switzerland, United Kingdom, United States, Canada and Australia. For delivery to another country, please contact us by email at contact@euro-pharmas.com. We will be happy to discuss your requirements with you.
Once the payement is confirmed, Euro-pharmas.com will ship your order within 24 hours.
Euro-pharmas offers delivery :
- in France and Europe from 49€ of purchase
- from 59€ for the rest of the world : UK, USA, Canada, Swittzerland, Australia, Iceland
We have selected reliable carriers: DHL, Colissimo and Delivengo to best meet your needs.
Colissimo and Delivengo provide delivery through the national postal network of the destination country. Example:
France = La Poste
USA = USPS
UK = Royal Mail
Netherlands = PostNL
| Destination | Delivery | Carrier | Prices | Insurance |
| France | 24h | DHL | 19.90€ | oui |
| 48h | Colissimo (≤ 30kg) | 6.89€ | oui | |
| European Union UK Switzerland |
24h - 48h | DHL | 22.95€ | oui |
| 3 - 5 jours | Colissimo (≤ 30 kg) | European Union and Switzerland: 12.95€ UK : 16.90€ |
oui | |
| 5 - 12 jours | Delivengo (≤ 2kg) | Union Européenne et Royaume-Uni: 8.89€ | non |
|
| United-States Canada Australia |
USA and Canada : 48h - 72h Australia ≃ 4 jours |
DHL | USA and Canada : 49.95€ Australia : 45.95€ |
oui |
| USA and Canada : 5 - 7 jours Australia : 15 jours |
Colissimo (≤ 30 kg) | Canada and Australia : 32.95€ USA : 37.45€ |
oui | |
| USA and Canada: 10 - 15 jours Australia : 21 jours |
Delivengo (≤ 2kg) | 11.49€ | non |
* It is possible that during periods of large orders (end of year holidays ...) deliveries take longer than indicated. This delay is indicated thanks to our closed collaboration with our carriers, but it can differs if the package is keept longer by the customs borders.
Orders process:
- Orders are shipped within 24 hours (excluding Saturdays, Sundays and public holidays).
- We carefully prepare orders. Merchandise is protected and packed into well sized boxes.
- Given shipping costs depends of the order global weight.
- Before sending all orders, we proceed to the custom declaration without extra cost.
Delay, loss or theft of packages:
Delay:
Note that depending on the time of year (holiday season for example), the delivery of packages may take longer than expected. This is mainly due to the volume of parcels that have to be handled by the delivery platforms and customs at the borders.
In the event of a delay in delivery, at least 20 days after the parcel has been shipped, contact us : contact@euro-pharmas.com with the order number, so that our services can request an investigation from the carrier.
An investigation can take up to 90 days from the date the investigation begins.
If during this period the product is found, it will be sent to your delivery address (most cases).
Loss or theft of packages:
- For shipments via Delivengo and Colissimo: in the event of a delivery delay beyond the specified time frame, please contact us so that we can request an investigation from La Poste. An investigation can take up to 90 days.
At the end of the 90-day investigation period, if La Poste cannot locate the product or package, it will be considered lost. Euro-pharmas.com will activate the insurance automatically taken out at the time of shipment. Euro-pharmas.com will offer you either a reshipment of the order or a refund.
- For shipments with DHL: in the event of a delivery delay beyond the specified time frame, please contact us so that we can request an investigation from DHL.
At the end of the 21-day investigation period, if DHL cannot locate the product or package, it will be considered lost. Euro-pharmas.com will automatically activate the insurance taken out at the time of shipment. Euro-pharmas.com will offer you either a reshipment of the order or a refund.