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For all destinations, parcels are shipped within 24 hours after payment (excluding sundays and public holidays).
We collaborate with several carriers according to the delivery destination. Shipping fees are based on the weight of your parcel.
We ship orders to the following destinations: European Union, United Kingdom, Switzerland, United States, Canada and Australia.
- Colissimo: for any shipment not exceeding 30 kg. With insurance. Delivery between 4 and 7 days to all destinations.
- Delivengo: for any shipment not exceeding 2kg. Without insurance. Delivery within 1 week for Europe (United Kingdom and Switzerland included) and between 10 and 15 days for the United States, Canada and Australia.
Parcel deliveries are handled by the national post of the country of destination (USA is USPS, in UK it is Royal Mail).
Shipping to France:
- Chronopost : insurance included. Delivery expected within 24h (expected on sunday and national day.
- Colissimo: for any shipment not exceeding 30 kg. Insurance included. 48h delivery.
In case of delay delivery, at least 15 days after shipment, you can inform us at the following email address: email@example.com with the order number so that our services request an inquiry request from the carrier.
An investigation may take up to 90 days from the date of the investigation.
If during this period the product is found, it will be shipped to your delivery address (majority of cases). If, the product is not found after the 90 days investigation, the carrier considers the product to be lost. Isabelle Lagarde Pharmacy will offer you either a refund of the product or a new delivery of the ordered product.
In all cases we will not be able to refound the shipping costs, these having been paid to the carrier. For any reshipment we will ask you to pay the fee relating to the new shipment.